2002, December 18

Over the past month we have purchased, evaluated and returned four (4) competing products to your USB video capture hardware / software offering. The hardware would not work with our Windows XP Professional in two cases. And in two cases the hardware appeared to function; however, the software wouldn't work as advertised. In none of these attempts did we accomplish our goal of capturing video tape to DVD!!!

Needless to say we were a little nervous when a very helpful support tech at Ulead suggested we try your product...

We ordered your product from your on-line store on Sunday, received the product this (Tuesday) noon, unpackaged it, installed it, rebooted our test platform and it worked! No calls to tech support, no downloading 50 MBytes of updated drivers, no uninstall / reinstall cycles, no problems! A rather pleasant surprise after a month of total frustration.

Thank you from the bottom of our hearts for putting out a product that actually works as advertised. You've made friends in Alberta, Canada.

The only thing I cannot understand is why I had to hear about your company and products from a tech support person. I haven't seen an advertisement anywhere. I haven't seen your product in Alberta computer stores. Your product is one of Canada's best kept secrets... too bad!