Q1. Where is snazzishop?

Answer : Our Sales Counter and Distribution Center are in West Sussex. Retail and Trade Customers are welcome to come and visit! Address can be found here

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Q2. Is shopping online with Snazzishop secure?

Answer : Yes, Snazzishop UK accept payments only through PayPal which is the most secure payment system. PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Any areas of the site that require you to enter confidential information such as your address or credit card details is marked as https:// and also a Lock Sign on Task bar which is a secure connection to us. SSL (Secure Sockets Layer) / TLS (Transport Layer Security) - the most widely implemented standard protocol for transaction security more


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Q3. How can I pay for the purchase?

Answer : We currently accept payments only through PayPal. When you send money, you can use funds within your PayPal account balance or PayPal Buyer Credit line, charge your credit card, or debit your confirmed bank account. You can use Visa, Visa Delta, Visa Electron, Switch, Solo, MasterCard, and American Express* to fund your PayPal payment, Please visit PayPal to learn more about different payment options at PayPal. There is no surcharge for credit card payments. Please view our PRIVACY STATEMENT for more information about your credit card safety.


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Q4. What If my Shopping Address is different than my Billing Address?

Answer : If your shipping address is different from your billing address, SnazziShop requires that this address be listed on your credit card account as an alternate address for shipping purpose only. You can contact your credit card company by calling the respective numbers on the back of your credit card. SnazziShop requires this in order to protect our customers from credit card fraud.


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Q5. Why does a signature required at delivery point?

Answer : Just For your protection, all shipments require a signature at the delivery point.


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Q6. What do I do if I receive my order and it is damaged?

Answer : You must check your delivery before you sign for it with the courier service.
We always try our level best that you receive your package in good conditions.
Should any damage be identified on opening the package, sign for them as "damaged". Snazzishop Customer Services must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier.

Any claims for damage made 48 hours after delivery will be refused!
We cannot accept any claims for damage if the above time scales are not followed.


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Q7. What if I receive incorrect goods?

Answer : It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the packaging or use the item. The Customer will also be required to provide further information on what was received i.e. We may require the Snazzi model No’s and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.


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Q8. What is the warranty on your products?

Answer : All products sold at Snazzishop come with a 1 year return to base (RTB) warranty unless specifically stated otherwise.


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Q9. Can I return my goods under the Consumer Protection (Distance Selling) Regulations?

Answer : Yes you can.

The Distance Selling Regulations (DSR) gives the consumer the right to a 'cooling off' period of seven (7) days once they have received goods via mail-order.

The 'cooling off' period is essentially a right to cancel your order for any reason and return them to us without charge.

The DSR does not cover faulty goods - this will be dealt with under our normal returns procedure.

If you have received goods from us and have changed your mind, you may return them to us subject to the following conditions:

1. You must inform us within seven working days in writing (email, fax, letter or in person) that you are rejecting the goods.

2. The item(s) must be in new condition, unopened and without any damage to the exterior packaging.

4. The customer must bear the costs of return postage to Snazzishop

Snazzishop will refuse any items returned if:

1. The goods have not been returned within 28 days.

2. The product packaging has been opened or seals have been broken.

Goods that are rejected due to the reasons above will be returned to the customer at their expense.


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